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Troubleshooting Guide: Fixing Common Issues with Samsung Soundbar Remote

samsung soundbar remote

Troubleshooting a Samsung Soundbar remote that’s not working can be a frustrating experience, but worry not – there are several common issues that you can easily resolve yourself.

Below, you’ll find a detailed guide on how to troubleshoot the most common problems associated with Samsung Soundbar remotes. Whether it’s unresponsiveness, connectivity glitches, or other issues, our comprehensive guide will walk you through step-by-step solutions to get your remote back in action and your audio control experience back on track.

Table of Contents

How To Fixing Common Issues With Samsung Soundbar Remote

Discover quick solutions to get your remote back on track.

1. Check the Batteries

When your Samsung Soundbar remote stops working, the first step is to inspect the batteries. Ensure they are properly inserted and have sufficient power. Sometimes, depleted batteries are the cause of unresponsiveness. Replace them with fresh batteries to see if it resolves the issue.

Symptoms: Remote is unresponsive or functioning intermittently.


  • Replace the remote’s batteries with fresh ones by removing the old ones. Make that the +/- indications are appropriately aligned with the batteries.

2. Clear Obstructions

If your Samsung Soundbar remote remains unresponsive, check for any physical obstructions that might be blocking the remote’s signal. Make sure there are no objects or obstacles between the remote and the Soundbar. A clear line of sight is essential for proper functionality.

Symptoms: Remote works only at certain angles or not at all.


  • Ensure there’s a clear path between the remote and the Soundbar’s IR sensor.
  • Clean the front end of the remote and the IR sensor on the Soundbar to remove any potential obstructions like dust or grime.

3. Reset the Remote

When troubleshooting your Samsung Soundbar remote, consider performing a reset. Look for a reset button on the remote or refer to the user manual for instructions. Resetting the remote can help resolve minor glitches and restore its functionality.

Symptoms: Remote is totally unresponsive even after changing batteries.


  • Remove the batteries.
  • To release stored electricity, press and hold any button on the remote control for 30 to 40 seconds.
  • Test the remote after replacing the batteries.

4. Test Remote IR

To diagnose issues with your Samsung Soundbar remote, use your smartphone camera to test the remote’s infrared (IR) signal. Point the remote towards your camera and press buttons while viewing the remote through the camera’s screen. If you see a flashing light on the remote’s front end through the camera, it indicates the remote is emitting IR signals. If not, the remote might be faulty and in need of replacement.

Symptoms: Uncertain if the remote is broken.


  • Use a digital camera or smartphone camera.
  • Pointing the remote controller at the camera, press any button.
  • Look at the camera display to see if an infrared light is visible from the remote’s end. If you see it, the remote is functional.
test remote ir

5. Audio Output Issues

If your Samsung Soundbar remote is working but you’re facing audio output problems, consider checking the audio settings on both the Soundbar and your connected devices. Ensure the correct input source is selected on the Soundbar, and adjust volume settings as needed. If the issue persists, consult the Soundbar’s user manual for specific troubleshooting steps.

Symptoms: Soundbar volume not adjustable with the remote.


  • Go to your TV settings, navigate to the Sound menu and ensure that the Soundbar is selected as the default audio output device.

6. Software Update

If you’re experiencing issues with your Samsung Soundbar remote, consider checking for any available software updates. Manufacturers often release updates to improve performance and address bugs. Visit the official Samsung website for your Soundbar model and follow the instructions to download and install any available firmware updates for your remote.

Symptoms: Remote starts malfunctioning after a software update.


  • Check for software/firmware updates for both the Soundbar and the TV, and update if necessary.

7. Hard Reset the Soundbar

If your Samsung Soundbar remote troubles persist, try performing a hard reset on the Soundbar itself. Disconnect the Soundbar from the power source, wait for a minute, and then plug it back in. This can help resolve underlying issues and restore proper communication between the Soundbar and the remote.

Symptoms: Last resort when nothing else works.


  • Turn off the Soundbar using the remote.
  • The wall socket’s power plug should be removed.Wait for about 10 minutes and plug it back in.

8. Check Bluetooth Connectivity (if applicable)

For Samsung Soundbars with Bluetooth functionality, ensure that the remote is paired correctly with the Soundbar. Check if the Soundbar is discoverable and visible in your device’s Bluetooth settings. If the connection is unstable or not established, try unpairing and re-pairing the remote to the Soundbar to ensure a stable Bluetooth connection.

Symptoms: Remote works, but Soundbar is not responsive when connected to a smart device.


  • Make sure Bluetooth is enabled on both the Soundbar and your smart device.
  • Reconnect the devices if necessary.
Bluetooth Connectivity

9. Factory Reset

If all else fails and your Samsung Soundbar remote still isn’t functioning properly, consider performing a factory reset. Refer to the Soundbar’s user manual for instructions on how to initiate a factory reset. Keep in mind that a factory reset will erase all personalized settings, so make sure to back up any important configurations before proceeding.

Symptoms: Remote or Soundbar not functioning as expected, even after trying all other methods.


  • Press and hold the Power and Volume buttons together on your remote for 10 seconds.
  • Replug the Soundbar into the power source after waiting 10 to 15 minutes.

10. Contact Support

If your attempts to troubleshoot your Samsung Soundbar remote have been unsuccessful, and the issues persist, it’s advisable to reach out to Samsung’s customer support or visit an authorized service center. They can provide expert assistance, diagnose the problem accurately, and offer guidance on how to resolve the remote issues effectively.

Symptoms: All else fails.


  • Contact Samsung’s customer service for further assistance.

By systematically troubleshooting each potential issue, you can narrow down the problem and find the most effective solution. If the issue persists, professional support may be needed.

Final Thought

In the realm of Samsung Soundbar remote troubleshooting, patience and persistence are your allies. Common issues can often be resolved with simple steps and a bit of know-how. By taking the time to troubleshoot and explore the solutions provided, you’re empowered to conquer remote-related challenges and enjoy seamless audio control. Don’t let a non-responsive remote dampen your entertainment – armed with this guide, you’re well-prepared to restore functionality and enhance your audio experience.